Ditch the "Why" and Watch Your Business Thrive!
Hey!!!
The way you ask a question can make or break a conversation. In a salon or spa, where client experience and staff morale are everything, the right words build trust, spark engagement, and drive real results.
One of the easiest (yet most powerful) shifts? Swap “why” for “what.”
"Why" questions can feel like an interrogation—putting people on the defensive and making them justify their actions. But "what" questions? They open the door to insights, solutions, and meaningful conversations.
Here’s how this simple tweak can make a world of difference:
For Clients:
Clients come to your spa to feel good, not to be put on the spot. "What" questions create a welcoming, solution-oriented vibe, while "why" questions can feel a little... judgey.
โ Why don’t you book facials more often?
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What would make regular facials more beneficial for you?
โ Why haven’t you rebooked your next appointment?
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What can we do to make your next visit even better?
For Staff:
In a team setting, "why" questions can feel like blame, while "what" questions encourage learning and growth.
โ Why didn’t you upsell the treatment?
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What could have made it easier to recommend an upgrade?
โ Why are your retail sales low this month?
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What strategies have worked for you before to boost sales?
A small shift in language = a big shift in results. Try it this week and see the difference! ๐
๐ Masterclass Update: The Secret Weapon #3—Unlocked!
Tuesday’s session was FIRE! ๐ฅ We revealed one of my most powerful revenue-boosting weapons—the Daily Revenue Planner. If done correctly (and consistently!), this little gem guarantees a 30% revenue increase within the first month. ๐
Not only does it deliver results, but it also empowers your team, helping them grow while you watch your numbers climb. Win-win!
๐ฅ SORRY… BUT YOU MISSED IT!
Didn’t make it to the first three sessions? Ouch. I truly feel for you. ๐ฌ But hey, lesson learned—next time, MAKE TIME for your business, your team, and yourself!
Next Up: WEAPON #4—DO NOT MISS THIS!
๐ Tuesday at 3 PM
Think about this: a ship’s captain can’t navigate without constant updates on location, speed, and weather. Your business is no different. Daily analysis of key metrics isn’t just a nice-to-have—it’s your profitability compass.
Here’s what you’ll unlock with Weapon #4:
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A ready-to-use Daily Business Analysis Template.
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A step-by-step guide to mastering it.
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The real reason this should be Priority #1 in your day.
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The Do’s and Don’ts (so you don’t make rookie mistakes).
๐ฌ Wanna join? Too bad—this is a closed session. But don’t worry, I’ll see you at the next Masterclass… if you’re smart enough not to miss it again! ๐
Success isn’t a coincidence—it’s a result of showing up, learning, and taking action!
LOVE YOU STAX, MARISA
Wellness Professionals Club
