From tornado to triumph this week! The KPI strategy you can’t ignore
Helloooooooo,
This past week, I had the pleasure of traveling to Cape Town with a special companion—my son! He's on school break and wanted to visit his best friend in the city, so I had the joy of having him by my side on the flight. It was a refreshing change to have my "little man" (who's not so little anymore!) keeping me company. I’m sneaking some pictures in here, and as you can see, he's not a fan of being photographed. It was so funny—he asked me, 'Why do you have to take pictures of everything?' Ha ha ha.
Cape Town greeted us with chilly, cold, and wet weather, but that didn't slow me down one bit!
What a whirlwind of a week it was! The best way to describe it is like a tornado—but instead of destruction, I left behind motivation, inspiration, goals, laughter, and focus.
Here are some highlights from my week:
- Reunited with my best friend Shanee, who's visiting from the US.
- Caught up with my other best friend Marijana from the UK.
- Visited my friend's newly renovated hotel—the stunning Cape Grace at the Waterfront Cape Town. If you haven't seen it yet, make sure to check it out. It's absolutely gorgeous!
- Hosted an incredible influencer and content creator event at the spa—what an AMAZING, AWESOME, and MEMORABLE experience! (By the way, keep an eye out for my next newsletter—I’ll be sharing the success of this small event and the incredible advertising boost it brought us.)
- And of course, I held some KPI sessions with my spa team at The Grotto Spa at 15 on Orange.
Here’s what a few of the team members had to say when I asked how they were feeling after the session.
Ashley Smith, Spa Manager: "I'm feeling motivated, happy, and focused after our KPI session. I’m proud of achieving two of my personal goals, and even though I didn’t hit the third, it’s inspired me to work even harder. This process has really emphasized how important it is to stay on top of things and what I need to do to succeed."
Jenna Andrews, Front Desk: "I feel like I have a clear plan and am totally focused. The KPI sessions give me a space to really speak my mind and address challenges that I might not bring up in staff meetings, so thank you for ensuring we have these meetings every month. I can see a new energy and uplifted spirit in the team after each session."
Busi Moyo, Therapist: "I feel challenged and ready to meet all my goals. I love seeing the summary of my month; it gives me ideas and sets goals for what my next month should look like. I also appreciate being heard and having the chance to speak freely. At first, I was nervous about KPI meetings, but now I look forward to them."
Please don’t underestimate the value of KPIs. When done consistently and correctly, they are the cornerstone of a growing and thriving business.
I hope you're planning to join me this Tuesday for the live KPI session, where I'll walk you through step-by-step how to conduct these sessions for massive success.
If you haven't registered yet, there's still time—make sure to sign up today!
See you on Tuesday, lovely!
Marisa
