Blogs & Newsletters

Hello my lovely {{ first_name }},

Remember how I kept going on about completing a vision board at the beginning of the year? Well, it’s time to revisit that vision board or goal sheet and...

Four nights ago, I was where I usually am most evenings—on the side of a hockey pitch, cheering on my son or daughter. Out of the blue, I received a call from a client, Tracy, which was...

Wow, wow, wow, is all I can say! That marketing masterclass session was exactly what I needed. I’ve had a flat, very flat week, not sure if I am suffering from exhaustion or whether there is...

Hey,

Can you believe we're already halfway through 2024? It feels like I blinked after New Year’s Day and suddenly, here we are, halfway through the year!

How are things on your end? Let me...

I had the most amazing time on Saturday night and just had to share some highlights with you. I hope they inspire you as much as they did the room full of fabulously dressed-up therapists.

The...

I've got another gem of a story to share with you all—a tale of training, tactics, and the power of getting it just right. You know, I'm passionate about what I do because my "why" is to...

Picture this: it’s a bustling Wednesday morning at the spa.

Our high-S receptionist, Sally, is in her element, expertly managing the day’s appointments. In whirls, Lizzy, our high-I...

You know how pedantic I am about Mystery Guest Reviews and their value - I even dedicate a whole chapter to this in our Business Management Program, outlining the correct steps, choosing the right...

If you know me, you know I’m a coffee addict. Last week, I spilled one of my lattes on my planner. In the rush to clean up the mess, I found a post-it note from at least two years ago. It...

Last week, I had a chat with a Spa Manager about how well she knows her team. She was confident, saying she knew them well. I pressed a bit more—asking her to think about each of their...

SPA EVOLUTION REQUIRES adapting to emerging trends. With the goal of developing strategies for spa success in 2024, let’s delve into five indispensable steps that not only elevate your...

I Was Desperate, I took a Shortcut = EPIC FAIL

I can positively share that this past week ranks as one of the worst weeks of the year for me so far. I'm not sure where to start, but I feel I need...