Blogs & Newsletters

Last week, I shared the thrilling news about finally beating “the chess master” (my son) at his own game.  Well, guess what? This week, I ventured into uncharted territory...

Hey Louise,

Ever heard the saying, “Failing to plan is planning to fail”?

Lately, planning has been a whirlwind for me. I’m usually a meticulous planner, but these past weeks...

Do I have a story to tell you – it’s a rollercoaster, I promise! 

So, picture this: Sunday morning, my phone buzzes with a complaint message from one of our therapists....

Oh boy!

Remember how I spilled the beans about a new spa in the works? Well, hold onto your hat because it’s shaping up to be something out of this world! Yes, I know everyone says that...

And the whirlwind continues!

I’m in the midst of opening a new Spa! 
HOW EXCCCCCIIIIIITTTTTIIIINNNNNNGGGGGG!!!!!

And how exhausting and nerve wrecking. 
We had a month to do what...

Does life feel like a tornado right now, or is it just me? Maybe a whirlwind? 

My 12-year-old daughter said something on Monday morning that got me thinking—she asked, “Mom, why...

Phew! What a week it’s been for me. I’m feeling drained and honestly, my glass looks half empty right now!  Between my General Manager immigrating to England, my son being...

Hey there, Spa and Salon Owners!

Let’s face it—marketing can be a challenge. Time, money, and fresh ideas are rare commodities.

Running a thriving spa, salon or aesthetic clinic is no...

Hey there, spa and salon rockstars!

If you’re reading this, then STOP everything you’re doing because I have something specifically designed for YOU! Get ready to say goodbye to...

“Marisa I just wanna tell you, that one of the things that make me stick with you is that you are continuously taking me out of my comfort zone.”

These were the words from one of the...

Let me tell you about a time when I almost lost my cool and flipped out on a customer. (Please email me back if you have ever had a similar situation?)

I recently had a customer complaint that...