Blogs & Newsletters
Hello my lovely {{ first_name }},
Remember how I kept going on about completing a vision board at the beginning of the year? Well, it’s time to revisit that vision board or goal sheet and...
Four nights ago, I was where I usually am most evenings—on the side of a hockey pitch, cheering on my son or daughter. Out of the blue, I received a call from a client, Tracy, which was...
Wow, wow, wow, is all I can say! That marketing masterclass session was exactly what I needed. I’ve had a flat, very flat week, not sure if I am suffering from exhaustion or whether there is...
Hey,
Can you believe we're already halfway through 2024? It feels like I blinked after New Year’s Day and suddenly, here we are, halfway through the year!
How are things on your end? Let me...
I had the most amazing time on Saturday night and just had to share some highlights with you. I hope they inspire you as much as they did the room full of fabulously dressed-up therapists.
The...
I've got another gem of a story to share with you all—a tale of training, tactics, and the power of getting it just right. You know, I'm passionate about what I do because my "why" is to...
Picture this: it’s a bustling Wednesday morning at the spa.
Our high-S receptionist, Sally, is in her element, expertly managing the day’s appointments. In whirls, Lizzy, our high-I...
You know how pedantic I am about Mystery Guest Reviews and their value - I even dedicate a whole chapter to this in our Business Management Program, outlining the correct steps, choosing the right...
If you know me, you know I’m a coffee addict. Last week, I spilled one of my lattes on my planner. In the rush to clean up the mess, I found a post-it note from at least two years ago. It...
Last week, I had a chat with a Spa Manager about how well she knows her team. She was confident, saying she knew them well. I pressed a bit more—asking her to think about each of their...
I Was Desperate, I took a Shortcut = EPIC FAIL
I can positively share that this past week ranks as one of the worst weeks of the year for me so far. I'm not sure where to start, but I feel I need...
Imagine announcing a 24-hour sleepover spa therapy event to your audience on social media! This, and all the other jokes I saw clients posting had me in absolute stitches on April Fools Monday. The...
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