Blogs & Newsletters

I’m about to share a secret with you, one that you’d never guess about me. Here it is: I really don’t enjoy going for treatments at new places. At all. In fact, I put it off for as long as possible ...

On Tuesday morning, I was picking up my usual favorite Hazelnut Latte at the coffee shop on my way to work, when I overheard a conversation that got me thinking about how we process information. There...

Hello my lovely {{ first_name }},

Remember how I kept going on about completing a vision board at the beginning of the year? Well, it’s time to revisit that vision board or goal sheet and check on yo...

Four nights ago, I was where I usually am most evenings—on the side of a hockey pitch, cheering on my son or daughter. Out of the blue, I received a call from a client, Tracy, which was unusual for he...

Wow, wow, wow, is all I can say! That marketing masterclass session was exactly what I needed. I’ve had a flat, very flat week, not sure if I am suffering from exhaustion or whether there is something...

Hey,

Can you believe we're already halfway through 2024? It feels like I blinked after New Year’s Day and suddenly, here we are, halfway through the year!

How are things on your end? Let me give you...

I had the most amazing time on Saturday night and just had to share some highlights with you. I hope they inspire you as much as they did the room full of fabulously dressed-up therapists.

The theme ...

I've got another gem of a story to share with you all—a tale of training, tactics, and the power of getting it just right. You know, I'm passionate about what I do because my "why" is to share real-li...

Picture this: it’s a bustling Wednesday morning at the spa.

Our high-S receptionist, Sally, is in her element, expertly managing the day’s appointments. In whirls, Lizzy, our high-I therapist, charmi...

You know how pedantic I am about Mystery Guest Reviews and their value - I even dedicate a whole chapter to this in our Business Management Program, outlining the correct steps, choosing the right per...

If you know me, you know I’m a coffee addict. Last week, I spilled one of my lattes on my planner. In the rush to clean up the mess, I found a post-it note from at least two years ago. It read, “The s...

Last week, I had a chat with a Spa Manager about how well she knows her team. She was confident, saying she knew them well. I pressed a bit more—asking her to think about each of their favorite foods,...